Case study
AI assistant qualifying leads for a listings portal
Urbanest Realty · Real estate · AI, Web · 2026
Challenge
Agents answered the same questions about price, possession and loans hundreds of times a day, and serious buyers waited hours for a reply.
Solution
A retrieval-augmented assistant over the listings database and project documents, integrated with WhatsApp and the CRM, with human handoff and weekly evaluation.
Results
- 61%
- of enquiries handled automatically
- 90s
- median first response
- 27%
- more site visits booked
- <1%
- answers flagged incorrect
More case studies
Have a project in mind? Let's build it together.
Tell us about your goals and we'll come back within one business day with a plan and an estimate.
Get a Free Quote